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Level 1 Premium Support. Customers who purchase a 100+ multi-user license of CrossOver Linux Professional or CrossOver Server Edition automatically get this higher priority level of support. Please contact your sales representative to learn more about the additional customized support available to Premium customers. Level 2 Professional Customer Support. Anyone who purchases a CrossOver Linux Professional qualifies for this level of support. This support includes problem resolution for any problems found with any of our supported applications. We can't always fix problems right away, but all Level 2 problems will be triaged and logged, and hopefully fixed in a future release. With Level 2, we will consider problems that are found on a distribution we haven't tested, but we may not be able to respond quickly unless you are running one of our tested distributions. Level 3 Standard Customer Support. Anyone who purchases CrossOver Linux Standard qualifies for this more limited level of support. Level 3 support includes fixes for installation issues or major show stopping issues with any of our supported applications running on any of our tested distributions. Level 3 support is much more limited than Level 2, and you should not expect a rapid or complete response to anything but the most serious problems.
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